1. What makes your broker different from the others?
IronFX differs from the conventional brokers in many aspects. Apart from providing unmatched conditions such as up to 0.7 pips IB commissions and spreads from 0.4 pips, we also emphasize our strengths on technology and innovation to make sure that our clients get the best trading environment in the market.
For example, we were the first to provide 10 platforms for our clients to choose from, covering almost every device connected to the internet. We are also the only broker who provides support in 20 languages from native speakers 24/5. All of our efforts have been recognized by 4 awards over a period of two years, including “Best Trading Platform 2012” and “Faster growing FX provider 2012”.
Our promise is that we will continue to innovate and develop our offers in such a way so that our clients will always have the best in the market.
2. What Security of Funds do you offer your clients?
IronFX offers a complete solution for our client’s funds. We maintain a successful partnership with top tier banks such as UBS and Barclays in an attempt to ensure security, reliability and lower default risk. Our client accounts are fully segregated. All funds deposited at IronFX are completely segregated and are monitored and reviewed by our external and internal auditors, Ernst & Young and KPMG.
We also part of the investor compensation fund, meaning that our clients may be eligible to have a payment in the case of inability/failure of IronFX to fulfill its financial obligations. Lastly we have an automated risk management system that ensures that our clients’ account balances will never go negative.
3. What customer support do you offer? How and when can your clients reach you?
IronFX prides itself in being always side by side with its clients for everything that effects their trading environment. We have support in 20 languages from native speakers 24 hours 5 days a week.
Clients can get in touch with us via live chat, send us an email, give us a call in our 25 global toll free numbers or simply drop by our offices in Limassol, London, Moscow, Johannesburg or Luxembourg. There is truly no limitation in the ways clients can get in contact with our support and get all the questions answered immediately.
4. What educational resources do you have available? (videos, webinars, articles, etc)
We have video and article guides for newcomers in the forex industry to gain an understanding of what the market is about. We also provide 24/5 support through our highly skilled account managers. They help and ensure that the client’s needs are met, from trading and platform usage to understand our terms and conditions.
5. What trading platforms do you offer?
IronFX is the first broker to establish the “One account – Ten platforms” functionality and innovate the way forex trading in being done. Our clients can access the market any day, any time and from 10 different platforms. We have also been rewarded with the “Best Trading Platform – 2012” award
from World Finance Awards.
Platforms available are MT4, Web-trader, Multi-terminal, PMAM, Android, Blackberry, iPhone, iPad, PDA and Windows phone.
6. What are some competitive trading conditions, which you offer?
Glad you asked. We do not offer competitive trading conditions; we offer the best trading conditions. We offer spreads starting from as low as 0.4 pips, over 140 tradable instruments, up to 1:500 leverage, ten platforms
to choose from, instant execution and zero commission on spot trading.
Our accounts types range from Micro, premium, VIP to demo and STP/ECN in order to cover all of our clients experience and starting capital. For our IBs and Affiliates we offer up to 0.7 pip rebates on currencies such as EUR/USD and GBP/USD with average spreads of 1.2pips.
The above are just a small fraction of IronFX services that are truly revolutionary and unmatched in the market.
7. Do you have any restrictions on scalping, hedging, etc.?
Not in any way. IronFX clients are fully free to scalp or hedge. Everything trading style is welcomed by IronFX.
8. Do you offer automated trading or automated trading service?
Our clients have full flexibility to utilize Expert Advisors.
9. What future plans do you have for the next 1 year?
In the next year we plan to launch some major additions to our already top notch services and trading environment. Our multi-award winning conditions and technology are purely developed to meet our client’s needs and as a firm we made a promise to continue innovating and provide the best and unmatched services to our clients.
10. How do you think the Forex industry changed in the last 2 years?
The last two years we have seen a remarkable growth of the forex industry as well as great volatility in the market. The different events surrounding the global economy especially in Europe has created uncertainty but we believe that amount of opportunities that rise are vast and a smart trader can utilize them to his or hers advantage.